FacetPhone

FacetPhone



FacetPhone is an IP-PBX that transforms the business phone system into software running on industry standard servers operating industry standard VOIP gateways across your company's local and wide area networks.

The system as a whole will never become obsolete since individual components can be replaced or added as needed with the latest components in the future. This is the last business phone system your company will ever need.

Feature Summary:

  • Automated Attendant
    • Reception, primary or backup
    • Group / Department
    • Dial by extension
    • Dial by name
    • Dial by group
    • Voice Mail
    • Informational
  • Automatic Call Distribution
  • Branch Office Support
  • Call Barge-in
  • Call Detail Recording
  • Call Forwarding - Internal and External
  • Call Monitoring
  • Call Recording - With Archive & Retrieval
  • Call Waiting
  • Caller ID Support
    • Telephone Display
    • GUI Display
    • Voicemail CID Stamp
    • Call Waiting Support
    • Screen Pop - Windows, Linux, UNIX Applications
  • Computer Telephone Integration - Screen Pops
    • TAPI - Windows Applications
      • Outlook
      • Goldmine
      • Act!
    • UTAPI - Universal TAPI
      • Windows Applications
      • Linux/UNIX Applications
      • FacetWin
  • Conference Calls (Multi-party)
  • Customer Administration
  • Direct Inward Dial (DID)
  • Distinctive Ringing
  • DNIS (Dialed Number Identification) Support
  • Enterprise Instant Messaging
  • FacetWin Interface
  • Graphical User Interface (GUI) for:
    • Presence & Availability Management
    • Call Control
    • Voicemail Management
    • Enterprise Instant Messaging
    • Conference Calls
    • Visual Line Monitoring
    • User & System Administration
    • Redial
  • Least Cost Routing
  • On-hold Messages
  • Paging
    • PC Speakers
    • Overhead System
  • Presence & Availability Management
    • User Login Status: Location & Duration
    • Saves User Status Change Information
    • Display Phone Status, IM & Work Status
  • Remote Office Support
    • Branch Offices
    • Telecommuters
  • Roaming Extensions
  • Speed Dial - System & User Level
  • System Administration
    • User Controls
      • User Status
      • Voice Mail Greeting Settings
      • Unified Messaging Directives
    • Manager Controls
      • Users
      • Groups
      • Lines
      • Trunk Groups
      • Stations
      • Gateways
  • Telecommuter Support
  • Telephone User Interface (TUI)
    • Hold, Park, Transfer, Voicemail...
    • Conference, Foward, Paging, etc
  • Tenant / Multi-Company Support
  • Voicemail & Unified Messaging
    • Security via PIN
    • Voicemail Waiting Indicator Phone Light
    • Multiple Greetings
    • Visually Sort & Manage Messages
    • Add Text / Comments
    • Playback on Phone or PC Speakers
    • Voicemail Fowarding to eMail
    • Voicemail Notification via eMail
    • Proactive Voicemail Delivery via Remote Telephone
    • One-click Return Call
    • Distribution Lists
    • Informational Only Mailbox
    • Complete Access via Telephone
Contact Info

Response Computer Group, Inc. © 2016
213 W. Liberty Way
Milford, DE 19963
Phone: (888)698-0875
Skype Connect: 99051000131621
Fax: 800-671-4790
info@rcgweb.com

Response Computer Group, Inc. BBB Business Review
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