Work Order Processing

Response Computer Group has developed a software package to meet the specialized needs of service, repair, and maintenance companies. It incorporates over 25 years of experience and ideas accumulated from working with businesses like yours. It was designed for ease of use, accuracy, and speed while providing critical and timely information to help manage your business.

Now available for OSAS 7.6!

Benefits

Money-Saving

Since the screens are designed for ease of use, the work order operators can process transactions quickly and accurately producing invoices with complete details showing work performed and parts used.

Large or Small Businesses

Because WO/FS is flexible, it can be tailored to meet your needs. The terminology can be user defined to make the field names relevant to your business.

Improve Customer Relations

Have special customer information available at the time of the service call, such as: service contract status, date of last service for this piece of equipment, terms, payment history, type of payment accepted, etc.

Active Calendar / Scheduler

The software now includes a powerful tool to schedule work orders, tech vacation days, appointments, etc. The calendar can be emailed to each tech to provide an overview of all ongoing projects.

Features
  • User Defined Terminology - The customer has the ability to define the screen and report field prompts.
  • Track Service Calls by Call Type
  • Maintains Directions and Contact Info by Customer Site
  • Track Service Calls by Equipment ID
  • Request Codes - Allows common service problems to be pre-defined for quick data entry and sorting.
  • User Defined Status Codes - Allows unlimited status codes to track a work order through its life cycle.
  • Date/Time Stamp - Quick hot key entry is used to flag and change the work order status. The system tracks the date/time for each status.
  • Allows Efficient W.O. Routing - By using Sales Rep, Dispatcher, Tech, and Forward ID, the system allows the WO to be assigned and tracked by the appropriate personnel.
  • Priority Code - User defined codes for sorting and selecting. This helps identify emergency or other critical types of service calls.
  • Unlimited Text Descriptions - External notes for billing to describe the work performed and internal notes that can be referenced by your technical staff.
  • Quick Prefix/Suffix description logic -Allows fast data entry of work performed information.
  • Detailed Labor Tracking - Tracks all hours worked by each technician, showing start/stop time, travel, estimated hours, internal costing, and commission processing.
  • Detailed Parts Tracking - Tracks all parts used on the WO, Allows multiple UOM, customer defined price codes, serial no. tracking, and sales rep commission processing.
  • On-line printing of the work order.
  • Re-Curring Billing - Automatically invoices the customer based on the service contract parameters for the equipment / labor covered.
  • User based Access Control - Allows user-defined access to various WOP/FS functions (Add new customer, Change Customers, View Customer, Add new items, Change item, View item).
  • Special Order Processing - Within WOP/FS, the system will allow creation of a temporary item number, prompting for sell price, cost, g/l code. The system will prompt to create the P.O. and print the P.O. The Purchase Order shows the Customer ID and WO Number for cross-referencing. The system will also allow creation of a P.O. for regular items that you typically do not stock.
  • Special Order Labels - Prints identification labels for the special order items. These are optional and can be used to help receive and deliver goods to the customer.
  • Project Tracking -Work Orders can reference a Project ID to help keep track of service calls for large ongoing projects.
  • Multi Location Equipment Tracking - The software has the ability to track customer equipment by customer site.
  • Terminal Based Defaults - Tracks location ID, Batch ID, printer assignments, by terminal ID and Company ID.
  • Quick Item Screen - Allows Add/Change of items from WOP/FS.
  • POS Comments - Customer based comments display during WOP/FS entry.
  • Integrated with OSAS PO - When equipment is received, the system/user assigns an equip ID. This ID tracks warranty info, sold to info, maintenance billing and misc. comments.
  • Reports Include:
    • WO Journal
    • WO History
    • Customer / Equipment Analysis
    • Contract Coverage
    • Preventative Maintenance
    • Cost Analysis
    • Technician Profitability / Productivity
    • Call Type Summary
    • Customer Directions
    • Customer Equipment
    • Monthly Maintenance Summary
Screenshots
Screenshot of Workorder Screenshot of Workorder
Work Order Specsheets Work Order Demo
Other OSAS Additions
More Information

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Testimonials

"Awesome Customer Service. Fixed our computer in 24hrs!"

Donna & Bill at www.DBProductions.com

"Our family uses the internet constantly. However, we are dead in the water when it comes to figuring out and fixing computer problems. We recently had a serious problem with my computer, and also needed to switch to wi-fi, and didn’t know where to turn. There were over 80 service providers listed in our area. We had already tried two with disappointing results. We drove past Response Computer Group and went in. Our entire experience with this company has been fabulous. They are beyond a “10.” We highly recommend them and guarantee you won’t be disappointed."

Lennie Martin, Greenwood, DE

"Response Computer Group has been handling our data processing needs since 1989. When we were ready to computerize our operations, they were able to use the OSAS platform to customize software that allowed us to replicate our manual accounting system. Over the years we have worked together on several innovative solutions to help our company capitalize on new technologies. Probably the most ambitious was completed in 1997 when we installed Panasonic ToughBooks on our service vans and used Verizon's CDPD Network to transmit work orders to our vehicles. One important asset that Response brings to their customers is the ability to listen to the problem and develop a solution that fits the customer's needs - not the programmer's. We value our partnership with Response Computer Group and would highly recommend them."

George Sherman Corporation

"We began using OSAS in 1990. In our business we are required to meet certain regulations that can and do change. We must have an accurate method of recordkeeping for our serial number history and customer files, as well as inventory and customer maintenance. With OSAS and the modifications made by RCG we have the system we need to comply with any and all guidelines."

Kiesler Police Supply

"Wyoming Millwork Co. selected Open Systems from our inception and we haven't looked back since. The system has always had the integrated products we needed plus the flexibility to add enhancements as we grew. Response Computer Group has also been there from the beginning and we couldn't have done it without them."

Wyoming Millwork Co.

"We have used OSAS for many years now. With the ability to have the POS refined to our specific needs by Response Computer Group, it has worked very well for us in tracking our lumber and building materials sales and costs. We have found Response Computer Group to be prompt and knowledgeable in all of our computer needs."

The Adkins Co. Inc.

"Arranging the OSAS programs with a competent staff is the key ingredient of Response Computer Group. The software can be installed off the shelf i.e. General Accounting or fine tuned to Manufacturing consisting of Purchase Order, Inventory and Bill of Material/Kitting. Whether you need on-site or over the phone help, Response handles the package expertly."

Ultrachem Inc.

"Response Computer Group has the knowledge and background that has made OSAS come alive for our business applications and processes. With the addition of their suite of applications and programming skils that compliment OSAS, our business software has become an engine that drives and improves our productivity and efficiency."

Carolina Mattress Guild

"Working with Response Computer Group over the last 4 years has been a wonderful experience for us. There understanding of our operations and their willingness to constantly adapt software to our needs has made huge impact in our efficiencies. The programs created by RCG in the last few years have reduced our data entry requirements by at least 50% and the Manufacturing and Beyond for bedding application has given us complete control over our manufacturing processes. We are looking forward to continuing our successful relationship with RCG in the years to come."

Sleeptronic, Inc.

"Response Computer Group truly lives up to its name…responsive. They have the resources and knowledge to provide us the solutions and OSAS customizations we need. The staff at RCG makes us feel like we are their first priority, and support issues are handled quickly and efficiently. Working with RCG has been a pleasure."

Englander/TSP, Inc.

"Pleasant Mattress, Inc. started using RCG when we upgraded from OSAS 5 to 7. RCG has provided complete support for OSAS 7 and for the integration of a new Linux Red Hat Server which has made this transition a lot easier than it could have been. RCG has made many modifications to the OSAS Software to make it fit our mattress manufacturing needs. The customer service and technical support have been excellent.”

Plesant Mattress, Inc.

"My father started working with computers when a 5mb disk was the size of a refrigerator. He wrote our entire system. We have been working with Response Computer Group for at least 15 years - first with RECAP, then with UNIX, and now with Linux and OSAS. Dad wasn't happy about it, but he trusted the decision to work with RCG and we switched to OSAS on January 1, 2007. It has been working smoothly since. Phase 2 of our conversion will start later this year, and we look forward to working with everyone at Response on another smooth and well managed upgrade."

Hodges Badge Company, Inc.