Managed Services

At Response Computer Group, we understand that system downtime is costly to your business. We also understand the challenge of managing the demands of business growth while coping with continuously changing technology. Our goal is to keep your IT system operational, secure and productive so you can focus on expanding your business, managing your costs and increasing your revenue.

We accomplish this using Managed Services by RCG. This proactive approach to IT administration keeps your computers running efficiently, allowing you to spend time using your systems rather than struggling with them. Our Managed Services include PC auditing and license inventory, update and patch management, performance and log monitoring, remote access for immediate service, antivirus prevention and security management, and free support calls during business hours every month. 24/7 Support is available to keep your critical business functions running after normal business hours.

RCG offers multiple tiers of service, each available at a fixed cost, so you can plan your IT budget in advance with no unpleasant surprises. We can offer you complete IT coverage at a fixed montly rate, or we can offer different packages to cover components you select to fit your budget. We offer one complete package for servers, two levels of coverage for workstations, critical peripheral support, and IT phone support:

Server Package

RCG will provide complete coverage against any failure for five years after the initial installation date of your equipment. Your servers are the most critical part of your business IT structure and contain all of your company data and records. If you have multiple servers covered, there will be a multi-server discount applied. RCG will also provide backup monitoring, system performance monitoring, event log monitoring, remote support, remote access, Microsoft patch management, Anti-virus and Security software installation and updates, and phone support.

Workstation Package

RCG will provide system performance monitoring, event log monitoring, remote support, remote access, Microsoft patch management, Anti-virus and Security software installation and updates, and phone support for any Operating System related issues.

IT Phone Support Package

The IT Phone Support package provides general IT phone support services for technical questions and guidance.

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"Awesome Customer Service. Fixed our computer in 24hrs!"
Donna & Bill at www.DBProductions.com

"Our family uses the internet constantly. However, we are dead in the water when it comes to figuring out and fixing computer problems. We recently had a serious problem with my computer, and also needed to switch to wi-fi, and didn’t know where to turn. There were over 80 service providers listed in our area. We had already tried two with disappointing results. We drove past Response Computer Group and went in. Our entire experience with this company has been fabulous. They are beyond a “10.” We highly recommend them and guarantee you won’t be disappointed."
Lennie Martin, Greenwood, DE

"Response Computer Group has been handling our data processing needs since 1989. When we were ready to computerize our operations, they were able to use the OSAS platform to customize software that allowed us to replicate our manual accounting system. Over the years we have worked together on several innovative solutions to help our company capitalize on new technologies. Probably the most ambitious was completed in 1997 when we installed Panasonic ToughBooks on our service vans and used Verizon's CDPD Network to transmit work orders to our vehicles. One important asset that Response brings to their customers is the ability to listen to the problem and develop a solution that fits the customer's needs - not the programmer's. We value our partnership with Response Computer Group and would highly recommend them."
George Sherman Corporation

"We began using OSAS in 1990. In our business we are required to meet certain regulations that can and do change. We must have an accurate method of recordkeeping for our serial number history and customer files, as well as inventory and customer maintenance. With OSAS and the modifications made by RCG we have the system we need to comply with any and all guidelines."
Kiesler Police Supply

"Wyoming Millwork Co. selected Open Systems from our inception and we haven't looked back since. The system has always had the integrated products we needed plus the flexibility to add enhancements as we grew. Response Computer Group has also been there from the beginning and we couldn't have done it without them."
Wyoming Millwork Co.

"We have used OSAS for many years now. With the ability to have the POS refined to our specific needs by Response Computer Group, it has worked very well for us in tracking our lumber and building materials sales and costs. We have found Response Computer Group to be prompt and knowledgeable in all of our computer needs."
The Adkins Co. Inc.

"Arranging the OSAS programs with a competent staff is the key ingredient of Response Computer Group. The software can be installed off the shelf i.e. General Accounting or fine tuned to Manufacturing consisting of Purchase Order, Inventory and Bill of Material/Kitting. Whether you need on-site or over the phone help, Response handles the package expertly."
Ultrachem Inc.

"Response Computer Group has the knowledge and background that has made OSAS come alive for our business applications and processes. With the addition of their suite of applications and programming skils that compliment OSAS, our business software has become an engine that drives and improves our productivity and efficiency."
Carolina Mattress Guild

"Working with Response Computer Group over the last 4 years has been a wonderful experience for us. There understanding of our operations and their willingness to constantly adapt software to our needs has made huge impact in our efficiencies. The programs created by RCG in the last few years have reduced our data entry requirements by at least 50% and the Manufacturing and Beyond for bedding application has given us complete control over our manufacturing processes. We are looking forward to continuing our successful relationship with RCG in the years to come."
Sleeptronic, Inc.

"Response Computer Group truly lives up to its name…responsive. They have the resources and knowledge to provide us the solutions and OSAS customizations we need. The staff at RCG makes us feel like we are their first priority, and support issues are handled quickly and efficiently. Working with RCG has been a pleasure."
Englander/TSP, Inc.

"Pleasant Mattress, Inc. started using RCG when we upgraded from OSAS 5 to 7. RCG has provided complete support for OSAS 7 and for the integration of a new Linux Red Hat Server which has made this transition a lot easier than it could have been. RCG has made many modifications to the OSAS Software to make it fit our mattress manufacturing needs. The customer service and technical support have been excellent.”
Plesant Mattress, Inc.

"My father started working with computers when a 5mb disk was the size of a refrigerator. He wrote our entire system. We have been working with Response Computer Group for at least 15 years - first with RECAP, then with UNIX, and now with Linux and OSAS. Dad wasn't happy about it, but he trusted the decision to work with RCG and we switched to OSAS on January 1, 2007. It has been working smoothly since. Phase 2 of our conversion will start later this year, and we look forward to working with everyone at Response on another smooth and well managed upgrade."
Hodges Badge Company, Inc.